FAQ

What types of clothing do you offer?

We specialise in high-quality children’s fashion across several categories: Casual wear, Jeans, Special Occasion outfits, Sweatshirts, and T-Shirts. Our collections are designed to be both stylish and comfortable for your little ones.

What makes your clothing special?

Our clothes are designed with children’s comfort and adventures in mind! We use premium, child-friendly materials that are soft on delicate skin while being durable enough for playtime. Each piece undergoes strict quality checks before shipping.

Do you offer clothing for special occasions?

Yes! Our Special Occasion collection features beautiful dresses and outfits perfect for christenings, birthdays, weddings, and other memorable events in your child’s life.

How do I create an account?

You can create an account during checkout by selecting “Create Account” after entering your details. Having an account lets you track orders, save preferences, and checkout faster next time!

Can I modify or cancel my order after placing it?

We process orders quickly to get them to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

What payment methods do you accept?

We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Is my payment information secure?

Absolutely! We use industry-standard encryption to protect all payment information. We never store your full payment details on our servers.

Where do you deliver?

We ship worldwide, excluding some remote areas in Asia and other locations. During checkout, you’ll be notified if we’re unable to deliver to your address.

What are my delivery options?

We offer two shipping methods:
– Standard Shipping (£12.95): Via DHL or FedEx, arrives within 10-15 days after dispatch
– Free Shipping: For orders over £50 via EMS, arrives within 15-25 days after dispatch

All orders take 1-2 business days to process before dispatch.

Can I track my order?

Yes! You’ll receive a dispatch notification email with tracking information once your order ships. You can follow your package’s journey right to your doorstep.

Why does delivery take longer during certain times?

During peak seasons like back-to-school or holidays, delivery times may be slightly extended due to higher volumes. We appreciate your patience and understanding during these busy periods!

What is your return policy?

We accept returns within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. Please contact us at [email protected] to initiate a return.

How do exchanges work?

For exchanges, please return the original item following our return process, then place a new order for the desired item. This ensures you get the correct size or style as quickly as possible.

When will I receive my refund?

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds are issued to the original payment method.

How can I contact customer service?

Our friendly team is always here to help! Email us at [email protected] for any questions or concerns. Our business address is:
54 Deansgate, Salford, GB CH1M 3AX