At Babie Fashion Shop, we want you to be completely satisfied with your purchase of our adorable baby clothing and accessories. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Please note: For hygiene reasons, we cannot accept returns on Special Occasion outfits that have been worn or had tags removed. All other categories (Casual, Jeans, Sweatshirts, and T-Shirts) are eligible for returns if the above conditions are met.

How to Return or Exchange an Item

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for return authorization – We’ll email you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
  3. Package your return – Securely pack the item(s) in the original packaging with the RMA number clearly visible on the outside of the package.
  4. Ship your return – Send the package to our returns center at the address provided in your authorization email. We recommend using a trackable shipping service as you’re responsible for return shipping costs.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of defective or incorrect items)
  • For exchanges, we’ll ship your new item once we receive the returned product

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and replacement at no cost to you.

Return Request Template

To make your return request, please include the following information in your email:

Subject: Return Request – Order #[Your Order Number] Dear Babie Fashion Shop Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Product Name: [Product Name] Product Category: [Casual/Jeans/Special Occasion/Sweatshirts/T-Shirts] Reason for Return: [Reason – e.g., Wrong Size, Changed Mind, etc.] Preferred Resolution: [Refund/Exchange for [Product Name & Size]] Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

International Returns

For customers outside the UK, please note:

  • You are responsible for any customs fees or import taxes associated with returning items
  • We cannot refund original shipping costs for international orders
  • Return shipping times may vary depending on your location

If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

Thank you for shopping with Babie Fashion Shop – where little ones look their best!