At Babie Fashion Shop, we’re dedicated to making your shopping experience as delightful as our adorable baby clothing and accessories. Below you’ll find all the details about our shipping options and hassle-free returns process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) with the following options:

Standard Shipping:

  • Carrier: DHL or FedEx
  • Shipping fee: £12.95
  • Processing time: 1-2 business days
  • Delivery time: 10-15 business days after dispatch

Free Shipping:

  • Available for orders over £50
  • Carrier: EMS
  • Processing time: 1-2 business days
  • Delivery time: 15-25 business days after dispatch

Our Returns Policy

We want you to be completely happy with your purchase. If you’re not satisfied, you may return most items within 15 days of receiving your order.

Eligibility for Returns

  • Items must be unused, unworn, and in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required

Important Note: For hygiene reasons, we cannot accept returns on Special Occasion outfits that have been worn or had tags removed. All other categories (Casual, Jeans, Sweatshirts, and T-Shirts) are eligible for returns if the above conditions are met.

How to Return an Item

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your order number and return details
  2. Wait for authorization – We’ll email you a Return Merchandise Authorization (RMA) number and instructions within 2 business days
  3. Package your return – Securely pack the item(s) in original packaging with the RMA number clearly visible
  4. Ship your return – Send to our returns center at the address provided. We recommend using a trackable service as you’re responsible for return shipping costs

Refund Processing

  • Refunds are processed within 5-7 business days after we receive and inspect your return
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable (except for defective or incorrect items)
  • For exchanges, we’ll ship your new item once we receive the returned product

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement at no cost to you.

International Returns

For customers outside the UK:

  • You’re responsible for any customs fees or import taxes associated with returns
  • We cannot refund original international shipping costs
  • Return shipping times may vary by location

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Babie Fashion Shop Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Product Name: [Product Name]

Product Category: [Casual/Jeans/Special Occasion/Sweatshirts/T-Shirts]

Reason for Return: [Reason – e.g., Wrong Size, Changed Mind, etc.]

Preferred Resolution: [Refund/Exchange for [Product Name & Size]]

Please let me know the next steps to complete this process.

Best regards,

[Your Full Name] [Your Email Address] [Your Contact Number]

Have questions about our policy? Our friendly customer service team is always happy to help at [email protected].

Thank you for choosing Babie Fashion Shop – where little ones look their absolute best!